Kinetic Energy Solar – Frequently Asked Questions (FAQs)
1. What products does Kinetic Energy Solar offer?
We provide a full range of solar solutions including solar panels, inverters, batteries, accessories, and professional installation services for homes, businesses, and industrial projects.
2. Do you deliver nationwide in South Africa?
Yes, we deliver to all cities and towns across South Africa. Standard delivery takes 2–5 business days, and express delivery is available in select areas. Free shipping is offered on orders over R5000.
3. How can I pay for my order?
We accept all major credit cards (Visa, Mastercard, Amex, Discover) and EFT payments. Payments are processed securely, and orders are only dispatched once payment is confirmed.
4. Can I return a product if I’m not satisfied?
Yes, we offer a 30-day returns and refund policy with no restocking fees. Products must be unused and in their original packaging. Custom or large installation items may have special conditions.
5. What is your warranty policy?
We provide warranties for both products and installation services. Manufacturer warranties apply to products, and our workmanship warranty covers installations for 12 months. Warranty claims are handled promptly through our support team.
6. How do I track my order?
Once your order is dispatched, you will receive a tracking number and courier details via email or SMS. You can use this information to monitor your delivery status online.
7. What if my order arrives damaged or incorrect?
Please inspect your order upon delivery. Notify us within 48 hours if items are damaged, missing, or incorrect. We will arrange a replacement or refund according to our Returns & Refund Policy.
8. What are your customer care hours?
Our Customer Care team is available Monday – Friday, 8:00 am – 5:00 pm (SAST). You can contact us via email at info@kinetic-energysolar.co.za or by phone at +27 (069) 138 6220.
9. How can I contact Kinetic Energy Solar for inquiries?
You can reach us via email (info@kinetic-energysolar.co.za), phone (+27 069 138 6220), or through our website contact form. Our team is happy to assist with product questions, quotes, or support.
10. Do you ship internationally?
Currently, we only ship within South Africa. For export or cross-border orders, please contact our sales team directly to discuss available options.